Privacy Policy

Effective date: January 1, 2025 | Last updated: April 1, 2026

DeepNest ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services. We operate under EU General Data Protection Regulation (GDPR) as a company registered in Berlin, Germany.

1. Data Controller

The data controller responsible for your personal data is:

DeepNest
Friedrichstrasse 68, Berlin 10117, Germany
Email: hello@deepnest-ai.com
Phone: +49 151 5501 2345

2. What Data We Collect

We collect the following categories of personal data:

• Account data: name, email address, company name when you register
• Usage data: pages visited, features used, session duration, error logs
• Payment data: billing address, payment method (processed by our payment provider — we do not store card numbers)
• Communication data: messages sent through our contact form or support channels
• Technical data: IP address, browser type, device type, operating system

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing and improving the DeepNest service
• Processing payments and managing your subscription
• Sending transactional emails (account notifications, billing receipts)
• Responding to support requests and inquiries
• Analyzing usage to improve product quality
• Complying with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Contract performance: to deliver the services you've subscribed to
• Legitimate interests: for security, fraud prevention, and product improvement
• Consent: for marketing communications (where applicable)
• Legal obligation: where required by law

5. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for the duration of your subscription plus 12 months. You may request deletion at any time by contacting hello@deepnest-ai.com.

6. Data Sharing

We do not sell your personal data. We may share data with:

• Payment processors (for billing purposes)
• Cloud infrastructure providers hosting our service
• Analytics providers under data processing agreements
• Law enforcement where legally required

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (without affecting prior processing)

To exercise any of these rights, contact us at hello@deepnest-ai.com.

8. Cookies

We use cookies to operate our website and improve your experience. For full details, see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), access controls, and regular security audits.

10. Contact

For any privacy-related questions or requests, contact our team at hello@deepnest-ai.com or write to us at Friedrichstrasse 68, Berlin 10117, Germany. You also have the right to lodge a complaint with the Berlin data protection authority (Berliner Beauftragte für Datenschutz und Informationsfreiheit).